FAQs

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Yes you can! Most designs can be customized with different color stones and beads as well as different metals. Email Wendy at wendy@wendydunhamjewelry.com to enquire about a custom order!

Please email wendy@wendydunhamjewelry.com as soon as you are aware of an error in your shipping address. If your item hasn't shipped yet, we will make every effort to make the correction. If the item has already shipped, we are unable to make corrections. Once your order ships, you will be notified via email with tracking information. Wendy Dunham Jewelry is not held responsible for delays by the USPS or for lost or damaged items caused by the USPS. Customer service is available M-F and will answer your requests within 24-48 business hours. Weekends and holidays excluded.

Changes can be made to your order within 24 hours by sending an email to wendy@wendydunhamjewelry.com. Any changes requested after 24 hours will be considered only if the item has not yet been processed.

Returns may only be made for unworn,  non-custom jewelry pieces for merchandise credit within​ 14 days of receipt. Customers are responsible for all shipping costs. Please return jewelry in a padded envelope or in the same manner in which it was received.

Gold filling is one of the most valuable and tarnish resistant processes for creating gold jewelry and other items. If properly cared for, your gold filled product can last a lifetime and thanks to its durability, there's no need to worry about wear.